*IMPORTANT SHIPPING INFORMATION, RETURNS & CREDITS*
Our Standard Best Way Delivery in 48 hours of cleared payment, within Continental United States is usually done via UPS and USPS on smaller parcels. Orders of in-stock (PSE911 Stock) merchandise received Monday through Friday by 6:00 p.m. ET are usually shipped in 48-72 hours of receipt. You should expect an extended delivery date when:
· Merchandise requires personalization, including purple products
· Merchandise is shipped direct from the manufacturer
· Merchandise is ordered on a holiday or weekend
· Merchandise is of an irregular size or weight that doesn't allow for air delivery
· Merchandise is a full-size light bar (typical time frame is 5-10 days)
· Merchandise is on back order from the manufacturer
· Shipment is destined for a US Territory or Possession, a Foreign Nation, Canadian Province or contains a Military Shipping Code (APO/FPO, etc.)
· The transaction is for a restricted item and or restricted destination requiring a US Government authorized export license for shipment
If you don’t see the products you’re looking for in our website, please contact us. We can probably get it for you! Sales are FOB, point of shipment. We will ship by the most economical means possible from our nearest warehouse.
Sales are FOB, point of shipment. We will ship by the most economical means possible from our nearest warehouse. Any extra charge incurred for additional services, such as Purchaser's carrier or special handling at the destination, must be paid by consignee. Title and risk of loss pass to Purchaser on delivery to the common carrier. If product was damaged or lost in transit, recipient must file claim with carrier. For full details on shipping (standard, overnight, international, haz-mat and more), see Shipping & Tax.
PSE911 is not responsible for lost, wrong address given, refused packages. Please see below to file a claim.
Secure Special Handling
For your protection, PSE911 requires that any customization referencing any law enforcement agency, Fire Department, Ambulance Service, entity, name or rank be accompanied by:
1. Written and signed authorization on your department’s official letterhead
2. A photocopy of an official picture identification card.
Please return authorization materials via one of the following methods:
1. Scanned Email: Customer.Service@pse911.com
2. Standard Mail: PSE911 Attn: Customer Service CRP, 617 Harriton Rd, Bryn Mawr, PA 19010
3. Fax to: 888-262-1123
Deliveries to APO/FPO and PO Boxes will be shipped via United States Postal Service at the Standard rates indicated above. Select Standard Best Way Delivery at checkout. Please allow for extended delivery times.
Important note regarding APO/FPO shipments:
Due to recent changes in export restrictions, some items may require an export license which could delay your shipment.
2 Full-size Lightbars (38" and up) require separate shipping due to size and weight. A separate $35.99 shipping charge will be added to the final shipping total for each light bar ordered.
LOST ITEMS VIA USPS - RISK OF LOSS
All items purchased from our website are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
To file a item lost claim you may visit the following USPS weblink.
PSE911 will need to document all claims of lost packages. Please email customer service and describe to us the package in in question is lost, or you haven't received the item in 20 days. A claim must be filed after 30 days, including Saturday, and refund checks can take up to 14 till they are received.
Please include your full name, Address, and phone number in the email to us.
If you would like PSE911 to file the claim for you and issue you a credit back to your credit card upon USPS Claim we will do so is stated in your email to us.
REFUSAL OF PACKAGE
While rare, in cases where and item is refused PSE911 holds the rights to charge a minimum refusal fee of $35.00 or 40% whichever is greater, less return shipping fee's, and less restocking fee's charge by the manufacture. Customer is responsible for reshipment charges if they would like there items reshipped.
REFUSAL OF GOODS THAT DO NOT COME DIRECTLY BACK TO PSE911, CAN NOT RECEIVE ANY TYPE OF REFUND or STORE CREDIT TILL YOUR ITEMS ARE RECEIVED AT PSE911 LOCATION.
REFUNDS - STORE CREDIT
In order to provide superior customer service, PSE911 will you to exchange your order if you are not completely satisfied with any product for any reason (one time), simply follow return the product to us. We will accept your return up to 10 days from the date of invoice, we will gladly exchange your item for another item of equal or lesser or your purchase price, less shipping cost. Original shipping charges are non-refundable.
We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.
If the goods are faulty, we will meet our obligations under the applicable laws.
Whelen, PowerArc, Soundoff Signal, Fed Sig, Feniex, Rontan, Code 3 are subject to 35-40% restocking/canceling fee. The above items are sent via Factory Direct. Any special orders request are subject to a 50-60% cancellation and restocking fee. However, if “non-faulty” accounts are cancelled within two business days, the payment request can be made for a full refund/void transaction, will be given.”
All returns for credit will be applied to your in-house user account or exchange are subject to a restocking fee. The product must be returned unused, undamaged in the original box with all parts, packing and instructions. Customers are responsible for return shipping of the product to our warehouse.
Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of a customer cannot be returned unless the return is related to our error.
All returns must be packaged securely and insured, we will not issue refunds for items damaged on the return shipment.
All returned items must be new, and unused (weather you powered it on for 1 minute or longer it is considered used), and in their original packaging including all original hardware and instructions. Any items showing wear, damage, modification, or installation (which includes scratches, dings, dents, and cut or stripped wires) will not receive a refund a full exchange, and your refund will be pro-rated if there wear and tear shown.
If you do decide to return a item to us that have been used, depending on the amount of use your item shows will depend if you receive a towards an exchange, less shipping or 50% back of your purchased price.
The return/exchange policy is on the site and you agree to it when placing an order. We charge no fees for an exchange unless there are signs of wear shown with your item.
Believe it or not the credit card agencies charge us and all companies for both charges and credits plus they charge a fee just for doing a transaction (AmEx is the worst). Taking credit cards is not free, which is why we charge a restocking fee and it’s only charged on returns or rare extreme rare cases that signs of extensive wear on an exchange. We cover all of these fees if you do an exchange, accept where noted above.
ORDER CANCELLED REQUEST
Order can only be cancelled within 48 hours. Request to cancel an order after 48 hours, that has been placed with the manufacture are subject to cancel fee set forth by the manufacture of no more then 11% of total products ordered. This fee will be deducted from your in-store credit.
Please note: If you have a warranty issue with a product after the initial 365 days we will be happy to assist you.
Get Your Return Authorization
• To initiate a return, please email us or call Customer Service for a return authorization number
• Please have your order confirmation ready when you call
• Your authorization number needs to be clearly visible on the outside of the return package
• All packages without a return authorization number will be refused.
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