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Terms of Use

Terms and Conditions of Site & Transaction Sales on the PSE911.COM website


INTRODUCTION

This Agreement contains the complete terms and conditions that apply to you in joining, buying, bidding, selling and all other activities you will make in our website. By using or shopping from this Web site, you agree to be bound by its terms of use and shall comply thereof. Amendments to this agreement can be made and effected by us from time to time without specific notice to you end. Agreement posted on the Site reflects the latest agreement and you should carefully review the same before you use our site.


SHIPPING & INSURANCE 

Sales are FOB, point of shipment PA, DE, TX, NY, MI, FL, or NC. We will ship by the most economical means possible from our nearest warehouse. Any extra charge incurred for additional services, such as Purchaser's carrier or special handling at the destination, must be paid by consignee. If product was damaged or lost in transit, recipient must file claim with carrier with the maximum amount of claim of $100.00 UDS. 

On order over $900.00 USD we reserve the right to add additional charge to cover your items for full loss, theft, or damage. 

As the customer, if you refuse the insurance, you agree not to hold PSE911 LLC libel for more then the standard $100.00 shipping insurance. 

We encourage all buyers not to opt-out of the insurance with any custom items we offer or orders over $900.00. Warranty of items to free from defect when left there FOB location. Manufacturer warranty does not cover damage in transit, loss or damages unseen till install up to 30 days.


LOST ITEMS VIA USPS - RISK OF LOSS

All items purchased from our website are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

PSE911 will need to document all claims of lost packages. Please email customer service and describe to us the package in in question is lost, or you haven't received the item in 20 days. A claim must be filed after 30 days, including Saturday, and refund checks can take up to 14 till they are received. Built in insurance for is $100.00 Max.  

As the customer, if you refuse the insurance, you agree not to hold PSE911 LLC libel for more then the standard $100.00 shipping insurance. 

Please include your full name, Address, and phone number in the email to us.


REFUSAL OF PACKAGE

While rare, in cases where and item is refused PSE911 holds the rights to charge a minimum refusal fee of $35.00 or 40% whichever is greater, less return shipping fee's, and less restocking fee's charge by the manufacture. Customer is responsible for reshipment charges if they would like there items reshipped.

REFUSAL OF GOODS THAT DO NOT COME DIRECTLY BACK TO PSE911, CAN NOT RECEIVE ANY TYPE OF REFUND or STORE CREDIT TILL YOUR ITEMS ARE RECEIVED AT ANY OF PSE911 LOCATION.


REFUNDS - STORE CREDIT

In order to provide superior customer service, PSE911 will you to exchange your order if you are not completely satisfied with any product for any reason (one time), simply follow return the product to us. We will accept your return up to 10 days from the date of invoice, we will gladly exchange your item for another item of equal or lesser or your purchase price, less shipping cost. Original shipping charges are non-refundable.

If the goods are faulty, we will meet our obligations under the applicable laws.

Whelen, PowerArc, Soundoff Signal, Fed Sig, Feniex, Rontan, Code 3 are subject to 35-40% restocking/canceling fee. The above items are sent via Factory Direct. Any special orders request are subject to a 50-60% cancellation and restocking fee. However, if non-faulty accounts are cancelled within two business days, the payment request can be made for a full refund/void transaction, will be given.

All returns for credit will be applied to your in-house user account or exchange are subject to a restocking fee. The product must be returned unused, undamaged in the original box with all parts, packing and instructions. Customers are responsible for return shipping of the product to our warehouse.

Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of a customer cannot be returned unless the return is related to our error.

All returned items must be new, and unused (weather you powered it on for 1 minute or longer it is considered used), and in their original packaging including all original hardware and instructions. Any items showing wear, damage, modification, or installation (which includes scratches, dings, dents, and cut or stripped wires) will not receive a refund a full exchange, and your refund will be pro-rated if there wear and tear shown.

The return/exchange policy is on the site and you agree to it when placing an order. We charge no fees for an exchange unless there are signs of wear shown with your item.


ORDER CANCELLED REQUEST

Order can only be cancelled within 48 hours. Request to cancel an order after 48 hours, that has been placed with the manufacture are subject to cancel fee set forth by the manufacture of no more then 11% of total products ordered. This fee will be deducted from your in-store credit.


DEFECTIVE GOODS

Please note: If you have a warranty issue with a product after the initial 365 days we will be happy to assist you. Get Your Return Authorization Number RMA  Your authorization number needs to be clearly visible on the outside of the return package All packages without a return authorization number will be refused.


CUSTOM GOODS

I the Customer understand that Purple is a Custom Color and my item is non-refundable.  I also understand that all warranty issues must be addressed with PSE911 or EVSG and RMA is require for repair.

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